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IT Support

IT Support

IT that works. We provide 24/7/365 global support where technology matters.

The concept of technology support is changing – today’s user demands more. Our reliance on technology is forever-increasing as it continues to power more of what we do every day.

Users in need of immediate support. Technical issues that require an entire project to rectify. Sound familiar?

Traditionally, businesses have relied on reactive technical support that works to tackle issues as they arise, but this isn’t sustainable or efficient. As technology is evolving faster than ever, we believe the way it’s supported should evolve with it.

How are we different?

At Techary, we are constantly innovating, from our solutions to the ways in which we support our customers.

We work closely with you to design, implement and support your technology (and ultimately your wider business), creating an integral working partnership.

We take key business tasks, automate them, and design better ways of working.

Take onboarding a new starter for example, it can involve purchasing and building a new device, setting a start date and ensuring groups and permissions are aligned. Instead of having to submit a number of tickets, our portal handles all of these requests in one place. It gives you instant visibility into your requests which you can track in real-time, creating a seamless onboarding process, so when an employee starts, they’re up and running with no downtime, and a great perception of IT.

Techary Portal LS copy

We support thousands of end-users around the world, each unique in their working practises. We use our industry insight and expertise to ensure our users are making the most out of their technology.

Our Orbit solution is the definition of IT as a service. Whether you’re a startup and need to implement a corporate network, or an enterprise looking to centralize IT delivery—Orbit delivers the full stack, end-to-end and fully supported. Read more about our Orbit service here.

Techary Engineer answering a phone call

Bridging the Technical Gap

We remove the acronyms and deliver the outcome.

At Techary, each customer is appointed a dedicated technical lead, who sits between our internal technical teams and our account managers. Together, we develop and implement a roadmap to provide you with the resources you need to achieve.

Understanding the Stack

Networking, security, endpoints, private and public cloud, applications, back-up  -there are lots of complex elements that make up your organisation’s “IT”. Whether it’s supporting a specific component of the stack or trying to streamline and review the whole operation – we help you navigate through all these elements to provide a clear and concise view of what you need.

Providing best-in-class support

Mission-critical workloads

Our customers are diverse and require different levels of support depending on the environment they work in. In financial services for example, latency and uptime are everything. Our solutions are always built to the specific customer requirement.

Security, throughout.

Security is the lifeblood of what we do and how we support our customers across the world. We adopt a “Think Secure” mindset in everything we do. Given the critical support we provide to our clients, we encourage and work with our customers to implement the latest security frameworks and structures. Read more about our approach to InfoSec on our blog.

Leading support

We want every user to have a great support experience. We have clear methods of escalation, adopt best practices (that we continually review) and strive to achieve first-time fixes where possible. We’ve also launched a new integration with Teams in order to improve user interaction with our support desk.

Resources

Download a copy of our
brochure

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Testimonials

What our clients say

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+44(0)344 3570900
+1(877) 344-2272

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