Careers

Overview

Techary’s mission is to redefine the way customers procure, implement, and support their technology. We are a global company, with clients ranging from small businesses through to global corporations. Our view is a bold one – we believe that the way technology is supported needs to keep innovating at the same pace, or faster, than the technology evolves itself.

We have developed an organisation that gives ambitious, motivated sales professionals an opportunity to build a career, with big rewards (£60k OTE by year 3) and uncapped earning potential.

Whether you’re looking for your first sales role, pivot into technology sales from a different industry or look to move a company where you are not limited, given everything you need to succeed and build your career – we’d love to hear from you.

 

About the Role

Our service portfolio is comprehensive, covering all aspects of IT, from providing hardware parts through to delivering dedicated service desk solutions, we can self-deliver all aspects of IT used within all types of organisations.

 

Interacting with our customers is a crucial part of our success. We work extensively to ensure our customers are well supported and can achieve their own goals. With the confidence in our ability and services we deliver, our focus is shifting to attracting new-name customers. Traditionally we’ve focused our efforts on building out our service offering, platforms and people – with that now in place we are looking to develop our route to market to attract new customers.

 

Our aim is to develop a sales team that will contribute to substantial growth of our client base through a new range of sales acquisition methods which, when combined with our organic growth, will fuel our expansion plans.

 

The role requires a hard-working, intelligent and driven individual with a desire to provide excellent levels of customer service, as well as a inherit ability to attract, pitch and convert opportunities within a competitive market.

 

Duties

We look to empower people to succeed. We will give you all the training, back-office function and systems you need to be successful. We practice what we preach, we adopt the best technology internally, use the very best systems and have fantastic support team to help you focus on winning.

• Develop a personal sales strategy and plan that matches the business aims / goals over the next short, medium- and long-term road map
• Pro-actively build leads and opportunities through a variety of sales functions, use various approaches for building your own pipeline, including e-mail campaigns, calling and social activity to help build your own network
• Manage ongoing sales activity by building an effective pipeline and utilising reporting and follow-up functions within our CRM (Salesforce)
• Have a key knowledge of all services and solutions that the company offers, to be able to qualify an opportunity and work with internal teams to progress an opportunity through the sales cycle
• Consult with our pre-sales team to design, develop and pitch technical solutions for customer opportunities
• Ensuring all administration for your opportunities are completed effectively and to a high standard
• Networking with companies in the industry to showcase our services
• Quoting your customer base and maintaining a high level of account management at all times
• Achieving team KPIs, new business targets and revenue targets

 

We are looking for individuals that thrive on the journey of gaining new customers, and actively winning new business.

You should be a self-starter who is interested in technology and looking to gain a long career in sales.

 

Skills and Experience

We are looking for an individual who thrives off of gaining new customers and actively winning new business, a self-starter who is interested in technology and looking to gain a long career in sales.

You should, to be considered for this role:

• Have a knowledge of the IT services industry
• Ideally have a track record of selling Microsoft Licensing, CSP and SPLA modules
• Experience of selling connectivity, IT services and Cloud infrastructures, or at the very minimum a detailed understanding of these services
• Worked to and exceeded strategy targets that were set to you
• Be prepared to travel
• Be a self-starter with a pro-active approach to opportunities
• Credible track record in IT sales is an advantage
• Proven ability to drive the sales process from leads / plan to closed won opportunities

 

Benefits

• Ability to travel for business demand – we have global offices and customers
• Access to corporate benefits
• Company pension scheme
• Uncapped earning potential
• Clear progression
• Sales team incentives – annual bonus scheme, quarterly incentives

The Company

Techary looks to redefine the way customers procure, implement, and support their technology estate. We embrace a view of “Technology, done differently” – we believe that the way technology is supported needs to innovate and that today’s customer requires more than the traditional MSP / VAR approach.

Through our key service offerings, we are an MSP, VAR, SI – ultimately we build, deploy and support solutions to our customers across the world to make technology an enabler.

We operate four distinct business units to enable this, namely:

Managed IT                        IT Projects                           Procurement                      Resourcing

We’re an established company with offices in the UK and US. We are on a growth mission to continue our success to date.

The Role

We are looking for a Senior Support Technician to join our team.

We are looking for energetic, forward thinking IT professionals to join us on our journey. We don’t operate like many traditional VARs / MSP / IT providers, we operate with a vibrant culture and all get involved to help support our customers.

You will work in a shared environment, helping our customers with their day-to-day issues, as well as be involved in projects and deployments. With a passion for support and helping others, you’ll be providing a range of support functions that in turn help deliver our highly reputable standard of customer service.

You should be a highly organised individual, with the ability to complete tasks with a high level of accuracy and agility and be committed to seeing every project through to it’s completion.

Communication should be one of your greatest strengths, and you should excel at being able to review a situation or project, take a fair and level-headed approach, and give input and assistance into producing the required business outcome.

 

Duties & Responsibilities

• Logging and managing overflow support tickets via phone and email ensuring that each ticket contains the correct information such as; full description of issue, company, contact details, support board, status, ticket type, ticket subtype, agreement and SLA
• Ensuring all tickets via phone and email are picked up in a timely manner
• Provide excellent customer service to all end customers via phone and email
• Ensure assigned tickets are fully updated on at least a daily basis or after every update
• Recognize tickets that require escalation, things such as; VIP users, high priority tickets
• Ensuring documentation is created, kept up to date and accurate
• Be the main point of escalation for 1st & 2nd line technicians as well as apprentices
• Proving senior technical support to more complex tickets as well providing quick fixes where required, escalations
• Providing support for complex networking issues
• Software deployment & configuration
• Testing and implementing approved change requests
• Provide feedback and recommendations to management on re-occurring issues
• Assist with technical projects where required
• Always maintain a strong customer focus
• Continuously improve knowledge and understanding across the various technologies

 

Our customers are located all around the UK, and in some instances, across the world. Although you will be predominantly on the support desk, you will be expected to travel occasionally to customer premises, with travel expenses, overnight stays and subsistence allowances provided.

 

Essential Skills

Required:

• VMWare / Hyper V
• Azure
• Windows Server 2019 / 2016 / 2012
• Endpoint Management (Microsoft Intune, JAMF Pro)
• ADDS, DHCP and DNS, TCP / IP
• Network Infrastructure (Switches, Routers and Firewalls)
• Microsoft 365 Setup, Configuration, Migration and Management
• Endpoint Security (Anti-virus, malware protection)
• Backup Technologies (Barracuda, Acronis, Azure ideally)
• Windows 10, Windows 7, MAC OS
• Group policy design, implementation, management
• VPN configurations and management

 

Desired:

• VOIP & Connectivity
• InfoSec Principals
• GSuite administration
• Email Security (Mimecast, Barracuda ideally)
• Hardware repairs, break fix competent
• Endpoint Management additional (ConnectWise Automate & N-Able)
• AWS

 

Attributes

• Change and innovation: looking for ways to improve what we do, engaging and adapting to change and being aware of and managing risk
• Delivering results: using and planning the resources you have responsibility for to ensure delivery of agreed plans and priorities.
• Problem solving: identifying, understanding, resolving and learning from
• Accountability: taking responsibility for your actions and behaviour using feedback to learn and develop
• Teamwork: contributing to and supporting your team utilising individual and shared learning and
• Effective relationships: understanding how your behaviour affects others, showing trust, and collaborating positively.
• Two-way communication: understanding and listening to others whilst communicating effectively using appropriate

Overview

Stephens IT Solutions are an IT Solutions and Services provider that helps organisations of all sizes to implement and support technology. We help our clients to ensure technology is used and seen as an enabler within their business.

Recently, we have expanded our operations globally, if you’re looking to join a modern, forward-thinking technology company, we’re excited by new hires joining our journey.

We have developed an organisation that gives ambitious, motivated sales professionals an opportunity to build a career, with big rewards (£60k OTE by year 3) and uncapped earning potential.

Whether you’re looking for your first sales role, pivot into technology sales from a different industry or look to move a company where you are not limited, given everything you need to succeed and build your career – we’d love to hear from you.

 

About the Role

Our service portfolio is comprehensive, covering all aspects of IT, from providing hardware parts through to delivering dedicated service desk solutions, we can self-deliver all aspects of IT used within all types of organisations.

 

Interacting with our customers is a crucial part of our success. We work extensively to ensure our customers are well supported and can achieve their own goals. With the confidence in our ability and services we deliver, our focus is shifting to attracting new-name customers. Traditionally we’ve focused our efforts on building out our service offering, platforms and people – with that now in place we are looking to develop our route to market to attract new customers.

 

Our aim is to develop a sales team that will contribute to substantial growth of our client base through a new range of sales acquisition methods which, when combined with our organic growth, will fuel our expansion plans.

 

The role requires a hard-working, intelligent and driven individual with a desire to provide excellent levels of customer service, as well as a inherit ability to attract, pitch and convert opportunities within a competitive market.

 

Duties

We look to empower people to succeed. We will give you all the training, back-office function and systems you need to be successful. We practice what we preach, we adopt the best technology internally, use the very best systems and have fantastic support team to help you focus on winning.

• Develop a personal sales strategy and plan that matches the business aims / goals over the next short, medium- and long-term road map
• Pro-actively build leads and opportunities through a variety of sales functions, use various approaches for building your own pipeline, including e-mail campaigns, calling and social activity to help build your own network
• Manage ongoing sales activity by building an effective pipeline and utilising reporting and follow-up functions within our CRM (Salesforce)
• Have a key knowledge of all services and solutions that the company offers, to be able to qualify an opportunity and work with internal teams to progress an opportunity through the sales cycle
• Consult with our pre-sales team to design, develop and pitch technical solutions for customer opportunities
• Ensuring all administration for your opportunities are completed effectively and to a high standard
• Networking with companies in the industry to showcase our services
• Quoting your customer base and maintaining a high level of account management at all times
• Achieving team KPIs, new business targets and revenue targets

 

We are looking for individuals that thrive on the journey of gaining new customers, and actively winning new business.

You should be a self-starter who is interested in technology and looking to gain a long career in sales.

 

Skills and Experience

We are looking for an individual who thrives off of gaining new customers and actively winning new business, a self-starter who is interested in technology and looking to gain a long career in sales.

You should, to be considered for this role:

• Have a knowledge of the IT services industry
• Ideally have a track record of selling Microsoft Licensing, CSP and SPLA modules
• Experience of selling connectivity, IT services and Cloud infrastructures, or at the very minimum a detailed understanding of these services
• Worked to and exceeded strategy targets that were set to you
• Be prepared to travel
• Be a self-starter with a pro-active approach to opportunities
• Credible track record in IT sales is an advantage
• Proven ability to drive the sales process from leads / plan to closed won opportunities

 

Benefits

• Birthday free holiday policy
• Ability to travel for business demand – we have global offices and customers
• Access to corporate benefits
• Company pension scheme
• Uncapped earning potential
• Clear progression
• Sales team incentives – annual bonus scheme, quarterly incentives
• Free breakfast, drinks, and snacks