Traditionally, businesses have relied on reactive technical support that works to tackle issues as they arise, but this isn’t sustainable or efficient. As technology is evolving faster than ever, we believe the way it’s supported should evolve with it.
In the modern workforce, reliance on technology is forever-increasing as it continues to power more of what we do every day, which mean’s today’s user demands more.
At Techary we are constantly innovating, from our solutions to the ways in which we support our customers.
We work closely with you to design, implement and support your technology (and ultimately your wider business), creating an integral working partnership.
We take key business tasks, automate them, and design better ways of working.
Take onboarding a new starter for example, it can involve purchasing and building a new device, setting a start date and ensuring groups and permissions are aligned. Instead of having to submit a number of tickets, our portal handles all of these requests in one place. It gives you instant visibility into your requests which you can track in real-time, creating a seamless onboarding process, so when an employee starts, they’re up and running with no downtime, and a great perception of IT.
Driving innovation in IT Support.
We believe that even with rapid acceleration of technology development in recent years, Managed Services Providers have not innovated at the same pace. Delivering support using tooling that is clunky, and does not work effectively to solve remediate end-user issues. We’re constantly innovating our support stack, delivering new features and developments, within a modern UI with proprietary tooling, software and processes.
Bridging the technical gap: we remove the acronyms and deliver the outcome.
At Techary, each customer is appointed a dedicated technical lead, who sits between our internal technical teams and our account managers. Together, we develop and implement a roadmap to provide you with the resources you need to achieve.
Understanding the Stack
Networking, security, endpoints, private and public cloud, applications, back-up -there are lots of complex elements that make up your organisation’s “IT”. Whether it’s supporting a specific component of the stack or trying to streamline and review the whole operation – we help you navigate through all these elements to provide a clear and concise view of what you need.
Providing best-in-class support
What our clients say
Microsoft would not do much to help us and continued to refer us to their website. Techary reviewed our services and lowered our costs by changing our licensing structure and building us a discount program. They took the time to educate us on change and how to impact long-term for the better.
Law Ruler Software
We approached Techary after our incumbent provider failed to deliver a critical project on time. Since then, our relationship has expanded and we now rely on Techary to deliver our BAU IT operations. The business and user-base are demanding and we know we can rely on Techary to deliver every time. The breadth of their offering has helped us streamline our supplier relationships and operations, the team are embedded within the internal business and give us a single solution provider for a variety of business requirements.
Global Finance Company
Just wanted to say a huge thank you for doing such a great job for us in Tokyo at such short notice. Managing this with the time constraints of operating globally was made effortless by your team.
We look forward to working with you on our future projects.