Delivering a Successful Training and User Adoption Project for a Global Bank
A global investment bank needed support with upgrading and migrating approximately 600 trading users onto new devices over a 4-month period.
Techary worked closely with the client’s project and technical teams to deliver a successful user adoption programme, giving uninterrupted floor support for each of the 6 phases of migration.
A point to note is that this technology upgrade was largely carried out in the midst of the global pandemic, and with the challenging enforced restraints and restrictions, the Techary team continued to successfully deliver its services both remotely and on client premises, complying with strict PPE processes.
Techary were engaged to provide a large international investment bank with a phased user adoption programme to support the upgrade and migration of approximately 600 trading positions over a 4-month period.
Dedicated training to inform users of the new technology being deployed.
Although not an initial client requirement, the role of a training co-ordinator was quickly identified midway through the first phase as key to the success of the project, to drive user interest and attendance.
– Structured training sessions in a relaxed environment without distraction was essential to help users embrace their new technology in a positive way
– Continuity of lead consultant and additional training team throughout migration project instilled client and user confidence
– UAT within training ensured user profiles were correct and traders could be fully productive on day 1 of migration, helping to ensure a seamless transition to the new upgraded platform
How our services bring success
Law Ruler Software
Microsoft would not do much to help us and continued to refer us to their website. Techary reviewed our services and lowered our costs by changing our licensing structure and building us a discount program. They took the time to educate us on change and how to impact long-term for the better.
Global Finance Company
We approached Techary after our incumbent provider failed to deliver a critical project on time. Since then, our relationship has expanded and we now rely on Techary to deliver our BAU IT operations. The business and user-base are demanding and we know we can rely on Techary to deliver every time. The breadth of their offering has helped us streamline our supplier relationships and operations, the team are embedded within the internal business and give us a single solution provider for a variety of business requirements.
Just wanted to say a huge thank you for doing such a great job for us in Tokyo at such short notice. Managing this with the time constraints of operating globally was made effortless by your team.
We look forward to working with you on our future projects.
Given this was no simple relocation, having the Techary team work alongside us really helped us deliver a critical business project seamlessly. Thanks to the whole team for the engagement, your time and suggestions in planning and execution – we couldn’t have done it without you.
Global Fintech Company
We’ve used Techary across our EMEA locations for IT projects, support and hardware over the past 5 years. The team are always able to deal with our last minute requests helping us to constantly deliver on our project deadlines. We’ve recently worked with the US team and look forward to our continued relationship for years to come. Keep up the great work.
We have been a client of Techary for many years now. They offer exceptional service. Look no further than Techary for your IT needs.
Multi-Site Supply Company
The Techary team have gained the highest praise from my staff for their support in the period we have worked together. Their responsiveness, knowledge, competence and attitude have all been commented upon. It is the first time I can recall that IT support has been seen as a positive element of our business!
We switched to Techary after being with an incumbent provider for 10 years, so it was a well thought out and carefully taken decision. I can say that the service in terms of support, maintenance and supply of hardware and software has been first class. Implementation of new systems and ideas have led to a smoother running business and we are operating more efficiently from an IT perspective now.
I would highly recommend them, with honesty and confidence.
Resource Furniture Services
I have known Techary for many years and used their services on some very large-scale projects. Techary help us to deliver a single solution for our customers and we have a great partnership, which has helped us win work and satisfy our client requirements – which are becoming ever-more focused on technology. I would have no hesitation recommending Techary for all your IT requirements.