TCM Project for 1500 Users Across 18 Locations
Overview
A large global investment bank required a migration of their telephony systems across multiple EMEA sites. Techary were engaged to carry out a thorough review of users’ line requirements in order to deliver specified group configurations which would be translated onto the new platform.
Requirements
Our solution
The client’s requirements were to move users onto turret, pulse and Cisco devices depending on individual usage, with an eye on cost saving where possible. The TCM Team, made up of 5 Techary employees, were tasked with migrating 1500 users over 18 EMEA sites.
The team first analysed user data from the customer’s then current system before designing team layouts and sending to users for review. Alongside an appraisal of team lines, each individual was also contacted in order to confirm their preferences and verify their recommended device type.
After liaising with team contacts to finalise configurations, the Techary team then translated these before working with IPC to load onto the relevant technology ahead of specified migration dates.
Results:
Across a number of phases, working alongside the client’s Trader Voice and IPC engineers, Techary ensured all users were successfully migrated on time, against the logistically difficult backdrop of a global pandemic.
Through effective communication and conscientiousness, the team were able to adapt accordingly to ensure completion of the project remotely.
