User Adoption for a Successful Technology Migration
Overview
Techary were engaged to provide a large international investment bank with a fully-managed User Adoption programme to support the upgrade and migration of approximately 150 trading positions for their London & Dublin offices.
The upgrade was required to be delivered to a tight deadline during the height of the second wave of the global COVID-19 pandemic.
Although challenging with the legal restraints and restrictions in force, Techary delivered online virtual training by way of Webex for all home workers, plus full training on client premises for those users working from the office.
All on-site training was fully compliant with the strict PPE procedures in place.
Requirements
Our solution
To provide thorough training to educate users on upgraded devices.
The client requested that Techary provide a training co-ordinator to assist with the scheduling of all users migrating from both the Dublin and London offices. This role was required to be carried out remotely. The client required that training was offered to all users from the London and Dublin sites.
The client required Techary to provide post-migration support.
Results:
– Although challenging due to Covid restrictions, successful remote & on-site training sessions were delivered to users which helped them to fully embrace their new technology in a positive way
– Profile checking during training ensured user profiles were correct and traders were fully productive on day 1 of migration, ensuring a seamless transition into the new upgraded platform
– Continuity of training consultants for both remote and on-site training & live day floor support instilled client and user confidence