User Adoption for a Successful Technology Migration
Techary were engaged to provide a large international investment bank with a fully-managed User Adoption programme to support the upgrade and migration of approximately 150 trading positions for their London & Dublin offices.
The upgrade was required to be delivered to a tight deadline during the height of the second wave of the global COVID-19 pandemic.
Although challenging with the legal restraints and restrictions in force, Techary delivered online virtual training by way of Webex for all home workers, plus full training on client premises for those users working from the office.
All on-site training was fully compliant with the strict PPE procedures in place.
To provide thorough training to educate users on upgraded devices.
The client requested that Techary provide a training co-ordinator to assist with the scheduling of all users migrating from both the Dublin and London offices. This role was required to be carried out remotely. The client required that training was offered to all users from the London and Dublin sites.
The client required Techary to provide post-migration support.
– Although challenging due to Covid restrictions, successful remote & on-site training sessions were delivered to users which helped them to fully embrace their new technology in a positive way
– Profile checking during training ensured user profiles were correct and traders were fully productive on day 1 of migration, ensuring a seamless transition into the new upgraded platform
– Continuity of training consultants for both remote and on-site training & live day floor support instilled client and user confidence
How our services bring success
Law Ruler Software
Microsoft would not do much to help us and continued to refer us to their website. Techary reviewed our services and lowered our costs by changing our licensing structure and building us a discount program. They took the time to educate us on change and how to impact long-term for the better.
Global Finance Company
We approached Techary after our incumbent provider failed to deliver a critical project on time. Since then, our relationship has expanded and we now rely on Techary to deliver our BAU IT operations. The business and user-base are demanding and we know we can rely on Techary to deliver every time. The breadth of their offering has helped us streamline our supplier relationships and operations, the team are embedded within the internal business and give us a single solution provider for a variety of business requirements.
Just wanted to say a huge thank you for doing such a great job for us in Tokyo at such short notice. Managing this with the time constraints of operating globally was made effortless by your team.
We look forward to working with you on our future projects.
Given this was no simple relocation, having the Techary team work alongside us really helped us deliver a critical business project seamlessly. Thanks to the whole team for the engagement, your time and suggestions in planning and execution – we couldn’t have done it without you.
Global Fintech Company
We’ve used Techary across our EMEA locations for IT projects, support and hardware over the past 5 years. The team are always able to deal with our last minute requests helping us to constantly deliver on our project deadlines. We’ve recently worked with the US team and look forward to our continued relationship for years to come. Keep up the great work.
We have been a client of Techary for many years now. They offer exceptional service. Look no further than Techary for your IT needs.
Multi-Site Supply Company
The Techary team have gained the highest praise from my staff for their support in the period we have worked together. Their responsiveness, knowledge, competence and attitude have all been commented upon. It is the first time I can recall that IT support has been seen as a positive element of our business!
We switched to Techary after being with an incumbent provider for 10 years, so it was a well thought out and carefully taken decision. I can say that the service in terms of support, maintenance and supply of hardware and software has been first class. Implementation of new systems and ideas have led to a smoother running business and we are operating more efficiently from an IT perspective now.
I would highly recommend them, with honesty and confidence.
Resource Furniture Services
I have known Techary for many years and used their services on some very large-scale projects. Techary help us to deliver a single solution for our customers and we have a great partnership, which has helped us win work and satisfy our client requirements – which are becoming ever-more focused on technology. I would have no hesitation recommending Techary for all your IT requirements.