Procuring Hardware to Support Remote Working for a Global Software Client
Completion of a global hardware rollout enabling the client’s employees to successfully work from home in over 20 locations, providing fast, seamless deployment and commercial benefits.
As with most large, global organisations, hardware forms a critical part of their onboarding process and with continuous growth and over 100 new hires a month, the organisation relies on a consistent supply chain to deliver every time.
We have worked with this customer since 2017 and built our service delivery to integrate seamlessly with their internal business process and workflows.
When it became apparent in March 2020 that COVID-19 was going to cause significant disruption to our normal ways of working, organisations were forced to think about how they were going to support entire workforces relocating from the office to their homes.
Our client employs global teams who are used to handling isolated issues and solving logistical problems within their locations/regions, however it was apparent that the company needed to collaborate and embark on a global project in order to shift the entire business, spanning across over 20 locations, to remote working.
Being a software company, the systems, network infrastructure and technology stack they had in place was able to cope with and support the shift, however, logistically there was a requirement to source hardware and peripheral items for staff to work on their critical projects successfully from home, at a time of immense pressure on global technology supply chain.
The problem was evident - needing to procure and deploy a standardised array of products in a time of constraint on their global workforce, in a very short timescale.
There was also the added complexity that, due to the nature of their work, all items and peripherals have to be approved by an internal technical security team, so it was essential that they worked with a vetted supplier.
Given our established role as an integral partner/supplier, the client approached us to co-ordinate a global order to various central locations which would provide their staff with the technology they need to perform their day-to-day work.
The order consisted of monitors, peripherals, chargers, stands for monitors and other remote working items. Volumes and requirements for each location were agreed on with the client, taking into account specific changes in part numbers/SKUs across regions for the same products and ensuring compatibility with all deployed hardware.
The procurement team engaged with vendors and distributors to ensure deal registrations and vendor support could be obtained on a global level and that the client would benefit from the commercial advantages of placing a large, global order. This resulted in the best possible unit pricing for the client in each location.
We were also able to leverage our distribution and vendor relationships to place holds on stock while orders were collated and approved - this proved to be essential given the global stock constraint on particular items.
Being a global entity, we were able co-ordinate finance related requisitions and invoicing in the correct local currencies, including US, EU and APAC.
Once the order was confirmed, we shared a live global order tracker with the client team, which provided real-time updates for all orders across all regions. We were able to share this with the customers’ local resource teams to confirm receipt and begin internal distribution. We also shipped key items direct to employee’s homes.
How our services bring success
Law Ruler Software
Microsoft would not do much to help us and continued to refer us to their website. Techary reviewed our services and lowered our costs by changing our licensing structure and building us a discount program. They took the time to educate us on change and how to impact long-term for the better.
Global Finance Company
We approached Techary after our incumbent provider failed to deliver a critical project on time. Since then, our relationship has expanded and we now rely on Techary to deliver our BAU IT operations. The business and user-base are demanding and we know we can rely on Techary to deliver every time. The breadth of their offering has helped us streamline our supplier relationships and operations, the team are embedded within the internal business and give us a single solution provider for a variety of business requirements.
Just wanted to say a huge thank you for doing such a great job for us in Tokyo at such short notice. Managing this with the time constraints of operating globally was made effortless by your team.
We look forward to working with you on our future projects.
Given this was no simple relocation, having the Techary team work alongside us really helped us deliver a critical business project seamlessly. Thanks to the whole team for the engagement, your time and suggestions in planning and execution – we couldn’t have done it without you.
Global Fintech Company
We’ve used Techary across our EMEA locations for IT projects, support and hardware over the past 5 years. The team are always able to deal with our last minute requests helping us to constantly deliver on our project deadlines. We’ve recently worked with the US team and look forward to our continued relationship for years to come. Keep up the great work.
We have been a client of Techary for many years now. They offer exceptional service. Look no further than Techary for your IT needs.
Multi-Site Supply Company
The Techary team have gained the highest praise from my staff for their support in the period we have worked together. Their responsiveness, knowledge, competence and attitude have all been commented upon. It is the first time I can recall that IT support has been seen as a positive element of our business!
We switched to Techary after being with an incumbent provider for 10 years, so it was a well thought out and carefully taken decision. I can say that the service in terms of support, maintenance and supply of hardware and software has been first class. Implementation of new systems and ideas have led to a smoother running business and we are operating more efficiently from an IT perspective now.
I would highly recommend them, with honesty and confidence.
Resource Furniture Services
I have known Techary for many years and used their services on some very large-scale projects. Techary help us to deliver a single solution for our customers and we have a great partnership, which has helped us win work and satisfy our client requirements – which are becoming ever-more focused on technology. I would have no hesitation recommending Techary for all your IT requirements.